HOW CAN WE HELP?

Retail customers can review available order information through their Shopify customer account. Approved dealers can see customer-safe milestones, estimated dates and tracking in the Dealer Portal. If information is missing, contact BRNR with your order number.

Contact BRNR as soon as possible. Standard orders may be changed only before fulfillment begins. Custom orders can become non-cancellable once artwork is approved, materials are committed or production begins. Changes may affect price and timing.

Custom production dates are estimates and begin after required payment, specifications and approvals are complete. Dealers can follow Design Review, Artwork Approval, Scheduled, In Production, Quality Control, Packing and Shipped milestones in the portal.

Check the delivery area, household or business recipients, and the carrier’s tracking details. If the package is still missing, contact the carrier and BRNR promptly with the order and tracking numbers.

Visit Design Your Socks, choose a construction and use BRNR CREATOR to build a concept. Save the design to receive a Creator code, then share that code with BRNR when you are ready for review or ordering.

BRNR custom orders currently require at least 20 total pairs. Available size mixes, pricing and construction requirements are confirmed before checkout or production.

BRNR reviews the concept and manufacturing requirements, prepares or confirms production-ready artwork, collects final quantities and specifications, and requests approval before scheduling production.

Yes. Approved dealers can start a reorder from a previous order or saved design in the Dealer Portal, adjust size quantities, and continue to the Shopify cart while preserving the Creator code and design image.

A Creator code is the reference attached to a saved BRNR design. Current codes use the format BRNR-XXXX-XXXX. Keep the code with your project so BRNR can identify the correct artwork and specifications.

No. Saving a concept creates a design reference; it does not submit payment or begin production. BRNR must still review the project, confirm specifications and receive the required order and approval.

Saved and claimed designs appear in the Dealer Portal. Dealers can organize designs, open the linked concept, download the available spec sheet or mockup, and start an order.

Digital concepts must be checked for the selected construction, yarn or print method, color use, placement and manufacturing feasibility. BRNR may recommend adjustments before production.

Review names, spelling, numbers, logos, colors, scale, placement, product style, size quantities and packaging. Approval authorizes BRNR to proceed, and later changes may add cost or delay the schedule.

Digital displays and mockups are useful references, but yarn, materials, print processes and screens can produce reasonable differences in color, scale, texture and placement. Contact BRNR before approval if a detail is critical.

Start with the intended use: athletic performance, team uniforms, lifestyle retail or promotional gifting. The product pages and BRNR CREATOR show available constructions and heights; BRNR can help confirm the best fit for the project.

Follow the care instructions supplied with the specific product. As a general precaution, wash with similar colors, avoid high heat and do not use bleach unless the product label specifically allows it.

Check the relevant product page or project specification. Custom order details should list the approved size quantities. Contact BRNR if the style or size breakdown is unclear before ordering.

Contact BRNR promptly with the order number, a description of the issue and clear photographs. Keep the products and packaging until our review is complete so we can determine the appropriate next step.

Custom, personalized, approved or made-to-order products generally cannot be returned because of preference, approved artwork, selected sizing or normal manufacturing variation. BRNR will review claims involving damage, defect or an order that does not match the approved specifications.

Use the Contact BRNR form and choose “Returns or warranty.” Include the order number and complete details so the request reaches the right person.

Complete the Become a BRNR Dealer form with your business information, customer types and estimated custom-sock volume. BRNR reviews each inquiry before activating wholesale access.

Portal access is limited to approved wholesale dealers and authorized BRNR users. A normal retail customer account does not receive dealer pricing or portal access.

Approved pricing is connected to the dealer’s Shopify company and account context. Final price and availability are confirmed through Shopify checkout or a BRNR quote.

Approved dealers can review orders and production milestones, organize saved designs, download available project files, manage tags, view account information, request support and create reorders.

Account requirements can depend on the product and checkout path. An account is useful for viewing eligible order information and is required for approved dealer access.

Use the account icon at the top of the storefront to manage available profile, address and payment information. Contact BRNR for dealer company, pricing tier, tax, payment-term or portal-access changes.

Use the Contact BRNR form or email customerservice@getbrnr.com. Include your order number or Creator code when available. Replies typically arrive within 1–2 business days.